Conclude Connect makes it easier to work with external customers while keeping your UI clean and organized. Use our Zendesk integration to open tickets and manage requests from Slack.
Chat and app interoperability for better cross-team collaboration
Direct chat and group messaging on Slack and Teams
Connect with colleagues from your preferred messaging platform – Slack or Microsoft Teams. Share files and chat bi-directionally without the need for an account on both programs.
This feature is part of Conclude Link, a Slack and Microsoft Teams integration for companies seeking to unify teams across departments.
Powerful internal and external collaboration solutions
Use Conclude Link to create channel links using Slack and Microsoft Teams to boost cross-team collaboration inside your organization, or to connect with external clients.
Looking for an external ticketing solution instead? Conclude Connect helps businesses to manage external support requests from Slack, with an optional Zendesk integration.
AI for efficient email and ticket summarization
Use Conclude Apps with added AI features on Slack to summarize emails and automatically generate ticket descriptions – saving over one minute in ticket creation time.
With automatic email translation, tickets can be replied to in up to 60 languages, streamlining communication for both incoming and outgoing messages.
Dashboard to capture and track everything
Find everything you need and see relevant updates without searching through hundreds of messages on Slack or Teams.
The Conclude Dashboard provides an overview of all open and closed tickets, with key MTTx metrics on the Insights tab. Once an activity is concluded, the channel is archived but all details are permanently recorded, so important information is never lost.